German airline Lufthansa is using images of a rhubarb-farming flight attendant to divert passenger anger away from the refunds scandal. In particular to outstanding refunds to 93% of passengers whose flights have been cancelled.
“Flight attendant Vicky is currently helping her friend, a farmer, by working in her rhubarb field,” the airline says in a tweet. “Working outdoors in the fresh air, gathering the crop, is a great experience that brings you closer to nature,” Vicki gushes, garbed in a headscarf (but no mask).
“Closer to nature”–but far from the refunds issues of the day. According to Business Insider Germany, passenger claims for cancelled flights worth €1.8 billion ($2 billion) are “piling up” with Lufthansa. The airline is “sitting on that money” it says, with no indication of when people will be paid.
German passenger rights’ organization, Flightright, is suing Lufthansa to the tune of millions of euros over the affair. 81% of passengers on Lufthansa subsidiary, Eurowings, are also waiting on refunds a May survey found. The airline is refusing to cough up out of court.
Hammered by the coronavirus pandemic, the German company has clinched a €9 billion ($9.9 billion) EU-national bailout. The rescue deal is allowing Europe’s biggest airline to move forward. Thousands of passengers are hoping for a similar salvation in the form of long-withheld refunds.
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Note: 9.9 Billion Euros minus 1.8 Billion Euros in refunds owed to clients = 8.1 Euro would be remaining in the Lufthansa bank account if they kept their agreements and followed EU law. But not keeping their promises to there clients, they have 9.9 billion in taxpayer money with their clients contributed to the bailout. A double loss in my eyes. And why hasn't s the EU and Germany put in a stipulation in the bailout that all refund obligations be met. This tells you whose side your governments are on.
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