I Was Shocked At The Low Quality Of Service And Unprofessionalism Of American Airlines

I flew on American Airlines to Europe some months ago after many years.  In the past, the European flights on American Airlines were a pleasure to fly on and the crew of the upmost friendliness and professionalism and I often recommended friends to fly with AA.  

My last and final trip on AA was a disaster in my eyes.  Waiting an hour on the phone to verify my flight leaving on time, a three and a half hour delay before boarding, a dirty, in disrepair airplane, sitting in the gate and listening to gossip and bad mouthing each other from diversity hires who appeared to be chosen due to their color rather than their merits.  I have never experienced such unprofessional behavior from American employees and in fact any other airline employees except perhaps from SAS.  

All I can say, is find another European carrier to fly back and forth from the States.  Finn Air and British Airlines are the only two I would ever recommend  because they are the only two that I have experience with in 2024 other than American Airlines.   

A bit of advice to management at American.  Get off the WE Freak woke, crazy train or it will not be long before your company will cease to exist unless of course you ride the government corporate corrupted politicians and bureaucrats stealing from taxpayers and pension fund gravy train. In other words, Robin Hood reversed.

So, a premature, RIP American Airlines and it will be of you own doing.

Below is a link to find the many folks who share in my opinion:

https://www.tripadvisor.com/ShowUserReviews-g1-d8729020-r947369787-American_Airlines-World.html

Get Rid Of The Masks, PCR Tests and Covid Passports SAS and All Other Airlines & I Will Travel Again

When you deal with reality and stop these unconstitutional rules that violate the Swedish Constitution, Constitution of the United States of America and the Nuremberg Code and have no basis in Science.  When your leadership if there are many leaders in your organization grow a backbone,  perhaps I will be willing to give you my money again. Get rid of the PCR tests, Masks and Covid Passports and I will fly again.  Until that time, I will not consent or submit to this insanity.  If you wish too, enjoy your unemployment.  It is only a matter of time before your organization and almost all other organizations in the travel industry crash and burn.

RIP SAS Airlines

If you do plan to fly SAS and I would not get on any airplane today.  Before you book your ticket ask if you must take a PCR test, wear a mask or need a Covid Passport and if so,  tell them you will never fly again as long as these illogical and unnecessary rules apply to air travel. 

Tell them directly that if they continue with these restrictions they will soon be no longer in existence.

I Finally Got My Refund Notice From SAS Airline After 70 Business Days

I finally got a refund notice from SAS Airline dated on June 19, 2020 stating that I would get my refund in full.  This was after 70 business days and a complaint filed to The Swedish Government Consumer Protection Agency.  EU law says that they must refund me with 14 days of my request if they cancel my flight and that they did.   There is still no money in my account as of June 19, 2020 at around 11 am .  This is not unusual.  I have noticed the last year that payments are slow to reach my bank account.  The refund payment was in my account on the 24th of June, 2020.

I do not believe that I would have received my refund if it was not for my official complaint if not for ARN which is the agency complaints are filed to.   I saw a representative of  The National Board of Consumer Disputes (ARN) on the nightly evening news saying that they had over 3,000 complaints from people who have not received refunds after months of waiting even though the law says it shall be paid out with 14 business days.   

Well, the squeaky wheel does get the grease if ARN even did anything at all is pure speculation on my part.  They have a 6 week processing time per case. 

Note:   My refund payment cleared the bank on 24 June 2020.   I can finally put this to rest.  As far as flying again with SAS Airline,  I cannot say honestly, if I will or not.

Lufthansa Airline Enters The Airline Hall Of Shame Along With SAS Airline

German airline Lufthansa is using images of a rhubarb-farming flight attendant to divert passenger anger away from the refunds scandal. In particular to outstanding refunds to 93% of passengers whose flights have been cancelled.

“Flight attendant Vicky is currently helping her friend, a farmer, by working in her rhubarb field,” the airline says in a tweet. “Working outdoors in the fresh air, gathering the crop, is a great experience that brings you closer to nature,” Vicki gushes, garbed in a headscarf (but no mask).

“Closer to nature”–but far from the refunds issues of the day. According to Business Insider Germany, passenger claims for cancelled flights worth €1.8 billion ($2 billion) are “piling up” with Lufthansa. The airline is “sitting on that money” it says, with no indication of when people will be paid.

German passenger rights’ organization, Flightright, is suing Lufthansa to the tune of millions of euros over the affair. 81% of passengers on Lufthansa subsidiary, Eurowings, are also waiting on refunds a May survey found. The airline is refusing to cough up out of court.

Hammered by the coronavirus pandemic, the German company has clinched a €9 billion ($9.9 billion) EU-national bailout. The rescue deal is allowing Europe’s biggest airline to move forward. Thousands of passengers are hoping for a similar salvation in the form of long-withheld refunds. 

To read the entire story, please click on the link below:

This Is How German Lufthansa Sidesteps Cancelled Flight Refunds For 93% Of Passengers

Note:  9.9 Billion Euros minus 1.8 Billion Euros in refunds owed to clients =  8.1 Euro would be remaining in the Lufthansa bank account if they kept their agreements and followed EU law.  But not keeping their promises to there clients, they have 9.9 billion in taxpayer money with their clients contributed to the bailout.  A double loss in my eyes.  And why hasn't s the EU and Germany put in a stipulation in the bailout that all refund obligations be met.  This tells you whose side your governments are on.

SAS Is In Violation Of Not Following The EU Package Travel Directive

14. As a passenger, what are my rights for cancelled transport services or package travels in the context of the coronavirus pandemic?

Passengers and travellers can be reassured that their rights are protected. The EU passenger rights regulations provide for passenger rights in the case of cancellation of transport services. The Package Travel Directive provides the necessary protection for the travellers who booked a travel package with a tour operator.  In the case of a cancellation by the carrier, passengers have the choice, to be offered reimbursement or re-routing. As re-routing is hardly applicable under the present circumstances, the choice is mostly about possible different forms of reimbursement. 

Under the passenger rights regulations, reimbursement of the full cost of the ticket is due 7 days following the passenger's request in the cases of air, sea and inland waterways transport, 14 days after the offer has been made or the request has been received for bus and coach transport and one month after the request of the passenger in the case of rail transport. Under the applicable rules, the reimbursement can be made in money or via a voucher. However, reimbursement by means of a voucher can only take place if the passenger agrees to it. 

Under the Package Travel Directive, if a package trip is cancelled due to “unavoidable and extraordinary circumstances”, travellers have the right to get a full refund of any payments made for the package, without undue delay and in any event within 14 days after termination of the contract. In this context, the organiser may offer the traveller reimbursement in the form of a voucher.  In both cases, this possibility to get a voucher does not deprive the travellers of their right to reimbursement in money.

After 47 Business Days, Still No SAS Refund

Here I am forty-seven business days later and still no refund from SAS Airlines.   When you had your layoffs, did you lay off the accounting department.   If so, bring them back and put them to work or hire an accounting firm, give them a deadline and get the job done.  The Corona Virus excuses will only work so long.   You run your business like the inept and incompetent politicians and bureaucrats in the three governments that subsidise you.

Shape up.  This is an opportunity to get your act together and be accountable to your clients.